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Help with your Playmakers: You’ve come to the right place to troubleshoot any problems you may be experiencing with your Playmakers.
Playmaker Screen Issues ON SCREEN: Playmaker is not authorized – Return to Server SOLUTION: Contact Buzztime at 800-745-4686 to get the Playmaker Authorized! No need to return it, we can fix it over the phone.
ON SCREEN: (Stuck on) Unit# SOLUTION: Confirm this Playmaker has a valid Unit #. This should be three numeric digits such as: 003, 010, etc.
If No, contact Buzztime at 800-745-4686 to get the Playmaker Authorized. You may not need to return it.
If Yes, continue to see if any of the following apply: 1. Put your Playmaker onto the charging tray so it powers off. Then power it “ON” again. Did this fix it? If not continue. 2. If you are billed for 10 Playmakers, the Playmaker #’s should range in-between 001 and 010. If you are billed for 20 it should be 001 – 020, etc.
Is the number to high for the range? If YES - see below the FAQ “ Corrupted, Duplicate or too high of a Playmaker Unit #”.
3. If No, press the Menu Button a few times to see if the Playmaker resync’s with our computer. Did this fix it? If not please complete the on-line Return.
IMPORTANT NOTE: If all or most Playmakers are coming up like this then it could be a hardware issue – contact Buzztime Technical Support ASAP at 800-745-4686.
ON SCREEN: Playmaker is stuck at Unit # with flashing antenna symbol SOLUTION: 1. Put your Playmaker onto the charging tray so it powers off. Then power it on again. Did this fix it? If not continue. 2. Press the Menu Button a few times to see if the Playmaker re-synchronizes with our computer. Did this fix it? If not please complete the on-line Return.
IMPORTANT NOTE: If all or most Playmakers are coming up like this then it could be a hardware issue – contact Buzztime Technical Support ASAP at 800-745-4686. Other Playmaker Troubleshooting Tips: Low Battery, Dim Screen or Playmaker will not stay powered on for very long
SOLUTION: Make sure the Playmaker was properly seated in the charging tray and left to charge for at least a few hours.
The Playmaker should have a solid red charge light on the outside to indicate that it is being charged.
If this doesn’t work, If not please complete the on-line Return.
Blank Screen on Playmaker
SOLUTION: 1. Put your Playmaker onto the charging tray to turn off then try to start it up again. Did this fix it? If not continue. 2. Press the Menu Button a few times to see if the Playmaker resyncs with our computer. Did this fix it? If not please complete the on-line Return.
Playmaker cannot find base and No Unit # Sticker on the bottom
SOLUTION: Contact Buzztime Technical Support at 800-745-4686.
More Help! Corrupted, Duplicate or too high of a Playmaker Unit #
SOLUTION: 1. Confirm that the Playmaker is powered off. (Playmakers can be powered off in the charging trays after sitting in them for about 10 seconds) 2. Press the “Start” button to power the Playmaker on. Playmaker will make a “beep” right after being powered on. 3. (After the Playmaker’s startup “beep”) Press the following as quick as possible: N R C O D & the ENTER key (Make sure to press the letters each individually, then ENTER) 4. Playmaker should now show a renumbering prompt asking if you’d like to continue. (If not try steps 1 thru 3 again) i. Press “Y” to continue 5. Enter three digit unit # on the upper number keypad - not in the lower PLAYTZONE area[CS1] . 6. Confirm the Playmaker is now logging into the Game Menu after being renumbered
If this doesn’t work, If not please complete the on-line Return.
Testing the Playmaker Battery
SOLUTION: 1. Confirm that the Playmaker is powered off. (Playmakers can be powered off in the charging trays after sitting in them for about 10 seconds) 2. Press the “Start” button to power the Playmaker on. Playmaker will make a “beep” right after being powered on. 3. (After the Playmaker’s startup “beep”) Press the following as quick as possible: Z Y F I N & the ENTER key (Make sure to press the letters each individually, then ENTER) 4. Playmaker should now show a renumbering prompt asking if you’d like to continue. (If not try steps 1 thru 3 again) i. Press “Y” to continue 5. Press # 7 using the upper number keypad[CS2] 6. Press # 5 using the upper number keypad[CS3] 7. ADC level should be around 160 or higher. Any values lower than 160 need to be sent in for repair to replace the battery using the online RMA process. a) Playmaker is still useable at an ADC below 160 but it may not last very long during gameplay.
Lost or Stolen Playmakers?
If you think you have a missing, lost or stolen Playmaker. Don’t panic. The first step is to perform a full check on your Playmaker inventory.
Here’s how: Power “ON” each Playmaker to see what unit #’s have been programmed into the Playmakers that are currently onsite. (Do not rely on the number sticker located on the back of the Playmaker)
Once you know what you have and if something is missing you can report any missing Playmakers to Buzztime Technical Support at 800-745-4686 to file the claim. |